Exchange, Return and Refund Policy

Last updated: 06/04/2026

D Polimentos values customer satisfaction and operates in compliance with applicable consumer protection laws.

This policy establishes the conditions for exchanges, returns, and refunds of physical and digital products sold by the company.

1. Physical Products

Including:

• Polishing Buffing Wheels
• Polishing Compounds
• Polishing Kits
• Accessories sold by D Polimentos

1.1 Right of Withdrawal

In accordance with consumer protection regulations, purchases made online may be canceled within 7 (seven) calendar days after receiving the product.

To exercise this right:

• The product must show no signs of use.
• The product must be returned in its original packaging.
• All items originally shipped must be included.

After receiving and inspecting the returned product, the refund will be processed using the original payment method.

1.2 Defective Products

If a product presents a manufacturing defect, the customer must contact D Polimentos through the official communication channels within 30 days of receiving the product.

The product will be inspected to verify the defect.

If the defect is confirmed, D Polimentos may choose one of the following solutions:

• Product replacement;
• Full refund;
• Store credit for future purchases.

1.3 Products Damaged During Shipping

If an order arrives damaged:

• Take photos of both the packaging and the product immediately;
• Contact D Polimentos within 48 hours of delivery.

Each case will be individually reviewed to ensure the best possible solution for the customer.

1.4 Situations That Do Not Constitute a Defect

The following situations are not considered manufacturing defects:

• Normal wear and tear from regular use;
• Improper use of the product;
• Use contrary to the provided instructions;
• Damage caused by accidents or improper storage.

2. Digital Products

Including:

• Online Courses;
• Training Programs;
• Recorded Lessons;
• Digital Materials provided by D Polimentos.

2.1 Training Program Guarantee

Each training program may include a specific guarantee period, which will be disclosed on the corresponding sales page.

When a guarantee is offered, customers may request a refund within the stated period.

2.2 Refunds for Digital Products

Requests submitted within the applicable guarantee period will be reviewed and processed according to the rules of the platform used for the sale.

Refunds will be issued through the original payment method used by the customer, subject to the processing times of the respective financial institution.

2.3 Unauthorized Use of Content

Upon requesting a refund, the customer automatically loses access rights to the purchased content.

The following actions are strictly prohibited:

• Sharing account access;
• Reselling the content;
• Distributing copyrighted materials.

Unauthorized use may result in appropriate legal action.

3. Request Procedure

All requests must be submitted through D Polimentos’ official communication channels.

The request must include:

• Full name;
• Order number;
• Purchased product;
• Reason for the request;
• Photos or videos, when applicable.

4. Response Time

The D Polimentos team will review requests within up to 5 business days after receiving all necessary information.

5. Contact Information

For requests related to exchanges, returns, or refunds:

D Polimentos

📍 Realeza – Paraná – Brazil

🌐 www.dpolimentos.com

📱 WhatsApp: +55 46 99922-0750

📧 Email: dpolimentoseacessorios@hotmail.com